1. Introduction

At Diesel Claims, a trading name of Laguna Claims LTD, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and services.

2. Data Collection

We collect various types of information, including information that personally identifies you, to provide and improve our services. We use this information to tailor our services, contact users, and make informed decisions. This includes processing for purposes such as data analysis, audits, fraud monitoring and prevention, enhancing our website, improving our services, and complying with our legal obligations.

Information We Collect:

• Personal Identification Information: Name, email address, phone number, and other contact details that you provide when filling out forms on our website.
• Vehicle Information: Registration number, make, model, and any other relevant details needed to process your claim.
• Usage Data: Information collected automatically about your interaction with our website, such as IP address, browser type, pages visited, and the date and time of each visit.

How We Collect Information:

• Directly from You: When you fill out forms or communicate with us through our website.
• Automatically: Through cookies and similar technologies when you use our website.

3. Use of Data

Purposes of Data Use:

• To Process Claims: We use your personal and vehicle information to process your claims effectively.
• Communication: We use your contact information to communicate with you regarding your claims and provide necessary updates.
• Improvement of Services: We analyze usage data to improve our website and services.
• Marketing: With your explicit consent, we may use your contact details to send you promotional materials about our services.

4. Data Sharing

Who We Share Data With:

• Service Providers: We share your data with third-party service providers who assist us in delivering our services. These providers are contractually obligated to protect your data.
• Legal and Regulatory Authorities: We may disclose your data to comply with legal obligations or respond to lawful requests by public authorities.
• Third Parties: In the event of a business transfer, merger, or acquisition, your data may be transferred to the new entity. These maybe include the following companies:
  • AMHK Services Limited
  • Laguna Claims Ltd
  • Sequence X Ltd

5. Data Protection

How We Protect Your Data:

• Technical Measures: Encryption, secure servers, and other technological safeguards to protect your data.
• Organizational Measures: Access controls, regular security audits, and staff training programs to ensure your data is handled securely.

6. Your Rights

Your Data Protection Rights:

• Access: You have the right to request copies of your personal data that we hold.
• Rectification: You can request the correction of inaccurate or incomplete data.
• Erasure: You have the right to request the deletion of your personal data under certain conditions.
• Restriction: You can request that we restrict the processing of your data in certain circumstances.
• Objection: You have the right to object to the processing of your data, particularly for direct marketing purposes.
• Data Portability: You can request that we transfer your data to another organization or directly to you in a structured, commonly used, and machine-readable format.

7. Cookies

Use of Cookies:

• Purpose: We use cookies to enhance your browsing experience and gather data on how our website is used.
• Types of Cookies: We use session cookies that expire when you close your browser and persistent cookies that remain on your device until they expire or are deleted.
• Managing Cookies: You can set your browser to refuse cookies, but this may limit your ability to use some features of our site.

8. Changes to This Privacy Policy

Updates: We may update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly to stay informed about how we are protecting your data. If we make significant changes, we will notify you through a prominent notice on our website or via email.

10. Contact Us

How to Contact Us: If you have any questions about this Privacy Policy or the data we hold on you, please contact us:

We will respond to your request within one month of receipt. If the request is complex or you have made multiple requests, we may extend our response time by a further two months, and we will inform you of this extension within one month of receiving your request.

Complaints: If you are not satisfied with our response to your privacy-related inquiries or concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).